Privacy Policy

The Ethical Web Design Company That Plants Trees.

Effective Date: 11 July 2025

1. Introduction

At Reforest The Web (Reforest Group Ltd), we’re serious about protecting your privacy and being transparent about how we collect and use your personal data. This policy explains what we collect, why we collect it, and how we protect your rights.

2. Who We Are

  • Company Name: Reforest Group Ltd (trading as Reforest The Web)

  • Registered in: England & Wales (Company no. 11789564)

  • Address: Unit 2b, New Mills, Libby’s Drive, Stroud GL5 1RN, UK

  • Contact: contact@reforesttheweb.com

3. Data We Collect

  • Personal Data You Provide: Name, email, phone number, company details when you contact us, sign up, or request a quote.

  • Automatically Collected Info: IP address, browser type, device information, and page interactions via cookies and analytics tools.

4. Why We Collect It

  • To respond to your enquiries and quote requests.

  • To deliver quality services like web design, SEO, and hosting.

  • To improve our website and user experience.

  • To comply with legal obligations (e.g., financial, tax, GDPR).

5. Cookies & Online Tracking

As disclosed on site, we use cookies classified into two categories:

  • Necessary Cookies: Essential for website functionality (e.g., navigation, security). These do not store personal data and are always enabled.

  • Non‑Necessary Cookies: Used for analytics and performance tracking. These only activate with your explicit consent, and you can opt out without affecting core functionality.

Your choices:

  • You can accept or reject non‑necessary cookies via the cookie banner.

  • To delete or block cookies, use your browser settings; this may reduce some site functionality.

6. How We Use Your Data

  • Communication: Respond to messages, requests, and support enquiries.

  • Service Delivery: Provide web design, SEO, hosting, copywriting, etc.

  • Marketing: With your permission, we may send newsletters or promotions—always opt-in.

  • Analytics & Improvement: Understand site usage and improve our services.

7. Data Sharing

We do not sell your personal data. We may share with:

  • Service providers (e.g., payment processors, hosting, analytics).

  • Legal or regulatory bodies if required. All partners are contractually bound to protect your data.

8. Data Retention

Personal data is kept only as long as necessary:

  • Client data: 6 years after our last transaction/contact (for tax/legal purposes)

  • Enquiry data: 2 years unless you request deletion.

9. Your Rights under GDPR

You have the following rights:

  • Access and receive a copy of your data

  • Correct inaccurate data

  • Delete data (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data to another provider

  • Withdraw consent at any time

To exercise: contact us at contact@reforesttheweb.com or via post. We’ll reply within 1 month.

10. Security Measures

We use SSL/TLS encryption, secure servers, and regular audits to keep your data safe. Our staff undergo privacy training and follow strict protocols.

11. Policy Updates

We’ll update this policy as needed. Revised versions will be dated and published here. For major changes, we’ll email or prominently notify users.

12. Contact & Complaints

Questions or concerns?
📬 Email: contact@reforesttheweb.com
📮 Write to us at our Stroud address.
If dissatisfied, you may also complain to the UK’s Information Commissioner’s Office.

In short:
We collect only what helps us support and connect with you. You control your cookie preferences. Your personal data is respected, protected, and never shared without consent—just like our mission to leave the world better than we found it.